About you
You are passionate about the health and well-being of people and communities. The talents and skills you bring to your work are valued by your colleagues and you’re always interested in learning something new. You enjoy working remotely and online, using digital platforms to think creatively and work collaboratively, and you believe in the importance of work/life balance.
About the role
Position: Director, Information Management and Information Technology
Position Type: Full-time
Team: Corporate Services
Reports to: Chief Financial Officer
Start Date: ASAP
Location: Remote from home, resident in Canada
This is a fantastic opportunity to join Trans Canada Trail! The Director of Information Management (IM) and Information Technology (IT) is a strategic leader responsible for transforming the organization’s technology and information landscape. This role will establish a strong foundation for information management and technology systems, enabling the organization to operate more efficiently, collaboratively, and securely.
The Director will lead critical initiatives including the development of a document and database management system, the administration of Salesforce CRM, a cohesive data strategy, and the infrastructure for an enhanced organizational website. This role involves managing a small team, collaborating with two external providers (IT services and Salesforce CRM), and driving innovative solutions to achieve the organization’s strategic objectives.
This position is open only to residents of Canada, who are eligible to work in Canada.
Key responsibilities
- Information Management and Document System Development
- Develop a robust information management structure leveraging SharePoint and Microsoft 365.
- Design and implement a digital document library and retrieval system by leveraging file metadata, and other relevant information.
- Establish SharePoint security protocols on a role-based basis.
- Create a SharePoint structure aligned with organizational themes/initiatives and integrated with MS Teams channels to streamline collaboration and focus on version control for documents.
- CRM Optimization
- Ongoing assessment of CRM performance aligned with organizational needs and objectives.
- Work with the CFO to develop a cohesive and sustainable CRM strategy to consolidate efforts across the organization.
- Provide training and guidance to staff to ensure effective use and collaboration through CRM.
- Data Strategy Leadership
- Develop a comprehensive and agile data strategy that is independent of a single system.
- Integrate existing tools (e.g., QuickBooks Online, Monday.com, Salesforce, MS365) to form a connected, central solution.
- Identify opportunities to streamline data management while maintaining flexibility and resilience in organizational systems.
- Website Infrastructure and Revamp
- Support the development of the organization’s website by creating an IT project roadmap, consulting with technology vendors and suppliers, and defining timing and pricing options.
- Ensure the website infrastructure supports the Communications and Marketing strategy, such as optimized functionality, user experience, and serves as a critical organizational asset.
- GIS Team Oversight and Trail User Experience Enhancement
- Supervise the GIS team and collaborate to develop innovative tools for trail users, such as interactive web maps for trip planning and obtaining key trail information.
- Enhance digital user experiences for stakeholders and trail users.
- Technology Oversight and Organizational Support
- Monitor the organization’s software and hardware systems and collaborate with third-party providers to ensure optimal performance.
- Assess staffing, resources, and organizational needs for long-term growth in IM and IT support for local trail groups.
- Provide strategic guidance on IT infrastructure and planning for future growth.
- AI Initiative Leadership
- Lead the organization’s AI initiative by developing a comprehensive roadmap and strategy.
- Identify opportunities to leverage AI for operational efficiencies and enhancing the trail user experience.
- Collaborate with internal and external stakeholders to implement AI-driven solutions that align with organizational goals.
Desired experience, knowledge, skills and qualifications
- Required Skills and Experience
- Proven ability to translate strategic vision into operational execution.
- Proficiency in Microsoft 365 administration and SharePoint system design and implementation and DBMS. This must be demonstrated.
- Experience with CRM systems, preferably Salesforce, including auditing and training.
- Expertise in data strategy development, system integration, and central solution design.
- Project management skills to lead website infrastructure and redevelopment projects.
- Strong understanding of security protocols and sensitive data management.
- Experience managing IT and IM teams, and collaborating with third-party providers.
- Strong communication skills and ability to provide clear guidance and training.
- Preferred Qualifications
- Knowledge of GIS systems and web mapping tools.
- Experience in non-profit or trail-related organizations.
- Familiarity with QuickBooks Online, Monday.com, and other related tools for efficiencies.
- Bilingualism is preferred
Compensation package
We offer a compensation package that includes:
- Hiring salary starting at $97,000 per year
- Contributions to group RRSP
- Insurance: health, dental, long-term disability and life insurance
- Employee Assistance Program (EAP)
- Flexible work location (within Canada) and hours of work
- Generous paid vacation, holidays and sick leave
Commitment to inclusion and employment equity
Trans Canada Trail is a proud equal opportunity employer, and we are committed to creating a respectful, inclusive and barrier-free workplace that allows everyone to reach their full potential. A diverse workforce is key to our success, and we understand that different experiences, expertise and diversity of thought create better opportunities to understand the world we share.
To apply
We value a staff team made up of people with diverse voices and experiences and welcome your application if this role calls out to you. If you already have the skills and experience that we’ve asked for, great. But we also consider potential – so if you don’t have those exact skills yet, but you have the know-how and desire to develop them, know that we support professional growth, and this role may still be a great match for you – so don’t be shy about applying.
Applications will only be accepted from residents of Canada, who are eligible to work in Canada.
- Please send resume and cover letter to humanresources@tctrail.ca.
- The deadline for submitting your application is: Monday, December 23, 2024.
Please note that applications should be submitted in pdf format, with no external links. You may submit separate documents for your cover letter and CV, although it is preferred that they are submitted in one document. Naming format should be as follows:
Combined document: Last name, first name
Separate documents: Last name, first name_Cover letter AND Last name, first name_CV
Only those candidates selected for an interview will be contacted. We thank all applicants for their interest in working at Trans Canada Trail.
Trans Canada Trail is committed to the full inclusion of all qualified individuals. As part of this commitment, Trans Canada Trail will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humanresources@tctrail.ca.
